Shipping
We will aim to ship your item to you with in 1-5 days of purchase. We also offer express shipping.
To return your product, you should mail your product to: Oakley Green Lodge, Oakley Green Road, WINDSOR, SL4 4PZ, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
DependingTestimonial | BC HQ (23855581899110395)co on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns
For full priced items only, our policy lasts 30 days, with in this time you can return your purchase or request a refund/exchange/credit note. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For Outlet items only, our policy has a no returns or exchanges as these items are heavily discounted.
For sale items only, our policy has a 14 day cancellation period starting from the day after you receive the goods. You must inform us within this time that you will be returning the goods and wanting a refund/exchange/credit note, and we must receive the physical goods back within 28 days.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Please return your item with your name, order number, reason for return or request for exchange and item/ size exchanging for. You can also email use at info@deeba.co.uk to let us know.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@deeba.co.uk or Whats App us on +447799894202.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@deeba.co.uk and send your item to: Oakley Green Lodge, Oakley Green Road, WINDSOR, SL4 4PZ, United Kingdom.
